Front Desk Agent

Crescent Hotels & Resorts; New York (NY); On-site; USD 26,000 - 28,000; Full time

Job summary

Crescent Hotels & Resorts in New York is seeking a Front Desk Agent for the 33 Seaport hotel to greet and register guests and check them out, delivering outstanding service and contributing to financial profitability.

Responsibilities include processing registrations and payments, upselling services, handling guest inquiries and complaints, and ensuring guests know room locations and local information. Strong computer and communication skills are required; prior front desk experience preferred.

Qualifications

• Front desk experience in a hotel preferred.
• Excellent computer, communication, and interpersonal skills.
• Willing to work in NYC and handle guest inquiries and payments.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and payment processing.
• Provide information on room categories, rates, and local area.
• Upsell hotel services and facilities to maximize occupancy.
• Respond to guest inquiries and resolve issues promptly.
• Receive, relay, and manage guest messages.

Skills

Customer service

Front desk experience

Communication skills

Interpersonal skills

Education

High School or better.

Some college or better.

Technical/other training or better.

Tools

POS system

Job description

33 Seaport Hotel NYC
33 Peck Slip
New York, NY 10038, USA

Description

We are seeking an individual to fill the position of Front Desk Agent at the 33 Seaport hotel in NYC. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Crescent Hotels and Resorts is the industry leader in hotel management and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success.

Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably.Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associatesand that every role is important. As you grow, so does Crescent.

We value you and what you do. We manage properties of every size and major brand across North America.

Our goal is to hire the best people and prove that we are the only place you will ever want to work. Join us on that journey and explore the opportunities with us.

Here is what you will be doing each day:

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What is required?

Experience as a Front Desk Agent in a hotel preferred

Excellent computer, communication and interpersonal skills

For applicants who will be working in NYC, the anticipated compensation range for the position is $19.00 to $20.00 per hour. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Qualifications

Behaviors

Preferred

Team Player

Team Player: Works well as a member of a group

Enthusiastic

Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

Peer Recognition: Inspired to perform well by the praise of coworkers

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

High School or better.

Some college or better.

Technical/other training or better.

Experience

Preferred

Previous experience as a FDA preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.