Guest Experience Front Desk Agent

Hyatt; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Hyatt in New York is seeking a Front Office Agent to welcome guests, complete registrations, and promote hotel services. You will be the first point of contact, helping guests with check-in and information about local attractions, while delivering friendly, efficient service.

This role requires strong communication, the ability to stay on your feet, and a passion for hospitality. Prior hotel front desk experience is a plus; you'll join a team dedicated to creating memorable guest experiences at

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Responsibilities

• Handle guest check-in and check-out processes.
• Communicate hotel services and promotions to guests.
• Process forms of payment and respond to guest inquiries.
• Be the face of Hyatt at the Front Desk.

Skills

Guest service mindset

Verbal & written comms

Stamina for standing

Job description

Hyatt in New York is seeking a Front Office Agent to welcome guests, complete registrations, and promote hotel services. You will be the first point of contact, helping guests with check-in and information about local attractions, while delivering friendly, efficient service.

This role requires strong communication, the ability to stay on your feet, and a passion for hospitality. Prior hotel front desk experience is a plus; you'll join a team dedicated to creating memorable guest experiences at