Guest Experience Agent — Check-In & Service

The Crescent Hotels Group; New Haven (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

The Crescent Hotels Group in New Haven is seeking a Front Desk Agent to welcome guests and ensure smooth check-in/check-out. You will input guest details into a computer system, confirm room rates, and assist with local information and outlets.

The ideal candidate shows strong English communication, a professional appearance, and a team-oriented mindset, ready to support colleagues during busy periods and emergencies.

Qualifications

• Must be able to communicate in English clearly and warmly.
• Greet guests promptly with a genuine welcome and maintain a professional appearance.
• Input guest information accurately and handle payments using a computer system.
• Coordinate with other hotel departments to ensure guest satisfaction.

Responsibilities

• Greet guests and provide a genuine welcome.
• Register guests and confirm room rate and guest details.
• Answer questions about local attractions and hotel outlets.
• Process payments and balance accounts at checkout.
• Coordinate with Housekeeping, Engineering and Food & Beverage as needed.

Skills

Customer service

Communication

Team player

Professional appearance

English fluency

Tools

POS system

Hotel PMS/Reservation software

Job description

The Crescent Hotels Group in New Haven is seeking a Front Desk Agent to welcome guests and ensure smooth check-in/check-out. You will input guest details into a computer system, confirm room rates, and assist with local information and outlets.

The ideal candidate shows strong English communication, a professional appearance, and a team-oriented mindset, ready to support colleagues during busy periods and emergencies.