Front Desk Agent

The Crescent Hotels Group; New York (NY); On-site; USD 26,000 - 28,000; Full time

Job summary

The Crescent Hotels Group is seeking a Front Desk Agent for the 33 Seaport hotel in NYC. You will greet, register, and check out guests, while promoting services and ensuring smooth operations that drive guest satisfaction and profitability.

Ideal candidates have customer service experience, excellent communication skills, and a professional appearance. The role offers opportunities to upsell services and resolve guest inquiries promptly.

Qualifications

• Customer service experience in hospitality or similar role is required.
• Experience as a Front Desk Agent in a hotel is preferred.
• Excellent computer, communication and interpersonal skills are essential.

Responsibilities

• Greet guests and complete the registration process, verify information and room rate.
• Assist guests with check-out, process payments and handle various forms of payment.
• Demonstrate knowledge of hotel information, rates, packages and local area.

Skills

Customer service experience

Excellent communication

Interpersonal skills

Responsible and reliable

Education

Some college

Technical/other training

High School

Tools

POS system

Job description

Description

We are seeking an individual to fill the position of Front Desk Agent at the 33 Seaport hotel in NYC. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Crescent Hotels and Resorts is the industry leader in hotel management and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success.

Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent.

We value you and what you do. We manage properties of every size and major brand across North America.

Our goal is to hire the best people and prove that we are the only place you will ever want to work. Join us on that journey and explore the opportunities with us.

Here is what you will be doing each day:

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What is required?

Experience as a Front Desk Agent in a hotel preferred

Excellent customer service skills

Excellent computer, communication and interpersonal skills

For applicants who will be working in NYC, the anticipated compensation range for the position is $19.00 to $20.00 per hour. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.

Qualifications

Customer service experience

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)

Motivations

• Preferred

  Peer Recognition: Inspired to perform well by the praise of coworkers

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

• Some college (Preferred)
• Technical/other training (Preferred)
• High School (Preferred)

Experience

• Preferred

  Customer service experience

• Preferred

  Previous experience as a FDA preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts