Front Desk Guest Experience Agent

Extended Stay America; Fife (WA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering DISOUN

Employee Perks Program offering DISOUN

Job summary

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, manage check-ins and payments, and uphold safety and security standards across the front desk. You will support breakfast display setup and maintain lobby and common areas with a customer-first mindset.

The role emphasizes resolving guest requests through ESA's Make It Right program, promoting the brand, and driving reservations while ensuring accurate cash handling and adherence to company

Qualifications

• Proficient operation of the property management system technology.
• Ability to process reservations, registrations, payments and departures.
• Strong English communication and guest service skills.
• Basic cash handling and balance maintenance.

Responsibilities

• Assist guests, answer phones, check-in/out and collect payment.
• Follow Make it Right process to resolve guest issues.
• Maintain front desk and lobby areas in a clean, organized manner.
• Promote ESA services and convert inquiries to reservations.
• Complete daily front office paperwork and report safety concerns.

Job description

Extended Stay America is seeking a Guest Services Representative to assist guests, answer phones, manage check-ins and payments, and uphold safety and security standards across the front desk. You will support breakfast display setup and maintain lobby and common areas with a customer-first mindset.

The role emphasizes resolving guest requests through ESA's Make It Right program, promoting the brand, and driving reservations while ensuring accurate cash handling and adherence to company