Guest Experience Agent – Front Desk & Reservations

Extended Stay Hotels

Tuscaloosa (AL)

On-site

USD 15,000 - 22,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Weekly Pay

Competitive Wages

Great Environment

Recognition Programs

Vision Insurance

401(k) Plan

EAP

Discount Programs

Job summary

Extended Stay America is seeking a Guest Services Representative to welcome guests, manage check-in/check-out, process payments, and maintain front desk operations. You will handle reservations, respond to guest requests, and ensure daily paperwork and safety procedures are followed.

The role emphasizes friendly service, upselling opportunities, and adherence to ESA standards across common areas. The position includes responsibilities for breakfast setup, lobby cleanliness, and assisting with

Qualifications

High School Diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Assist guests, answer phones, check in and out, and collect payment in accordance with guidelines.
Process reservations, registration, payment, and departures per procedures.
Maintain front desk daily paperwork and ensure safety procedures are followed.
Resolve guest issues through Make it Right and uphold ESA service culture.
Assist with breakfast setup and maintain clean, organized lobby and work areas.
Upsell ESA to convert inquiries into reservations and occupied rooms.
Adhere to company policies including key control and safety reporting.