Guest Experience Front Desk Agent

KWPMC Midwest; Miami (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

KW Property Management & Consulting is seeking a diligent front desk team member to greet residents and guests, provide information, and coordinate with staff to ensure a smooth visit. The role serves as a key liaison, delivering high-quality customer service and security awareness within the community environment.

The position involves monitoring entrances, managing packages, and reporting incidents, with duties extending to maintenance coordination and emergency response.

Qualifications

• High school diploma or GED; some college preferred.

Responsibilities

• Greet all guests and provide excellent customer service.
• Monitor entrance and departures to guard against theft and maintain security.
• Coordinate with office staff to maintain and update unit owner information in the database.
• Answer and direct phone calls professionally.
• Report violations of Rules and Regulations as observed.
• Maintain key control and ensure keys are secured.
• Accept and process packages; assist Concierge with deliveries as needed.
• Be familiar with fire alarm operations and report incidents to management.
• Follow emergency procedures with Management and Fire/Police services.
• Write daily activity and incident reports and report maintenance issues.

Education

High school diploma or GED; some college preferred

Job description

KW Property Management & Consulting is seeking a diligent front desk team member to greet residents and guests, provide information, and coordinate with staff to ensure a smooth visit. The role serves as a key liaison, delivering high-quality customer service and security awareness within the community environment.

The position involves monitoring entrances, managing packages, and reporting incidents, with duties extending to maintenance coordination and emergency response.