Guest Experience Concierge (Front Desk)

KW Property Management; Miami (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

KW Property Management is seeking a Front Desk Team Member to greet guests and residents, provide information, and deliver exceptional customer service. This role serves as a key liaison, handling check-ins, answering inquiries, and supporting daily operations at the community.

The ideal candidate has a High School diploma or GED, some college, and at least six months in hospitality or front desk work. Proficiency with MS Office and strong interpersonal skills are expected.

Qualifications

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software and demonstrate organizational, interpersonal, and strong communication skills.
• Minimum six months of related experience and/or training.
• Previous work experience in hospitality/front desk is highly preferred.

Responsibilities

• Greet all guests and provide high-quality customer service.
• Monitor and authorize entrance of employees, visitors, and other persons to guard against theft.
• Coordinate with office staff to maintain and update unit owner information.
• Handle phone calls professionally and records of daily activities.
• Report violations and maintenance issues to management.
• Assist with package delivery and front desk operations.

Skills

MS Office

Detail Oriented

Team Player

Excellent interpersonal skills

Education

High School diploma or GED

Some college preferred

Job description

KW Property Management is seeking a Front Desk Team Member to greet guests and residents, provide information, and deliver exceptional customer service. This role serves as a key liaison, handling check-ins, answering inquiries, and supporting daily operations at the community.

The ideal candidate has a High School diploma or GED, some college, and at least six months in hospitality or front desk work. Proficiency with MS Office and strong interpersonal skills are expected.