Guest Experience Front Desk Agent

Concord Hospitality Enterprises; Lyndhurst (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability options

401(k) with company match

Tuition assistance

Discounted room rates

Training & career advancement

Job summary

Concord Hospitality Enterprises in Lyndhurst, NJ is hiring a Front Desk Clerk to warmly welcome guests, check them in and out, handle reservations, and answer inquiries. You will support a seamless stay with accurate cash handling and a tidy front desk.

The role requires strong communication, multitasking, and a guest-focused approach. Full-time hours, competitive wages and benefits are offered, with opportunities for training and advancement within Concord-managed hotels.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in and out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information about hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Customer service

Communication

Multitasking

Cash handling

Attention to detail

Guest-focused

Education

High school diploma or equivalent

Tools

POS system familiarity

Job description

Concord Hospitality Enterprises in Lyndhurst, NJ is hiring a Front Desk Clerk to warmly welcome guests, check them in and out, handle reservations, and answer inquiries. You will support a seamless stay with accurate cash handling and a tidy front desk.

The role requires strong communication, multitasking, and a guest-focused approach. Full-time hours, competitive wages and benefits are offered, with opportunities for training and advancement within Concord-managed hotels.