Guest Services Specialist — Hotel Front Desk

Concord Hospitality; Flemington (NJ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

401(k) with company match

Discounted room rates

Training and career advancement

Job summary

Concord Hospitality is seeking a Front Desk Clerk in Flemington, NJ to greet guests, handle check-in/check-out, and deliver outstanding service. The role requires a customer-focused approach and hotel experience to ensure guest satisfaction from arrival to departure.

The position involves multitasking at the front desk, cash handling, and staying informed about brand programs and promotions. Flexible scheduling is required, including evenings and weekends.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Working knowledge of LIGHTSPEED Property Management System a plus.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail orientation

Customer service experience

Flexibility

Education

High school diploma or equivalent

Tools

Lightspeed PMS

Job description

Concord Hospitality is seeking a Front Desk Clerk in Flemington, NJ to greet guests, handle check-in/check-out, and deliver outstanding service. The role requires a customer-focused approach and hotel experience to ensure guest satisfaction from arrival to departure.

The position involves multitasking at the front desk, cash handling, and staying informed about brand programs and promotions. Flexible scheduling is required, including evenings and weekends.