Guest Experience Front Desk Agent

Kennebunkport Inn; Kennebunkport (ME); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k matching

Employee discounts

Job summary

Kennebunkport Inn is seeking a friendly Front Desk Agent to warmly welcome guests, manage check-in and check-out, and provide accurate information throughout their stay. You will handle phone inquiries, assist with reservations, and coordinate with other departments to ensure seamless service.

The role requires strong communication, the ability to multitask in a fast-paced environment, and a commitment to guest satisfaction.

Qualifications

• Customer-facing hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to handle high-volume guest inquiries professionally.

Responsibilities

• Provide telephone services and route inquiries to the correct personnel.
• Greet guests warmly and assist with check-in and check-out procedures.
• Verify guest IDs and payment methods, and process charges as needed.
• Direct guests to rooms and provide property information and local directions.
• Monitor and relay messages, packages, and deliveries to guests.

Skills

Guest service

Phone etiquette

Check-in/out

Communication

Multitasking

Education

High school diploma

Tools

Hotel management system

Payment processing

Job description

Kennebunkport Inn is seeking a friendly Front Desk Agent to warmly welcome guests, manage check-in and check-out, and provide accurate information throughout their stay. You will handle phone inquiries, assist with reservations, and coordinate with other departments to ensure seamless service.

The role requires strong communication, the ability to multitask in a fast-paced environment, and a commitment to guest satisfaction.