Guest Experience Front Desk Agent

Kennebunkport Resort Collection; Kennebunkport (ME); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employer-subsidized medical, dental, &

Compli­mentary life insurance

Job summary

Kennekbunkport Resort Collection in Kennebunkport, ME is seeking a warm, professional Front Desk Agent to welcome guests and manage check-in/check-out processes with accuracy and courtesy. You will handle inquiries, coordinate with housekeeping and maintenance, and ensure guests have a memorable stay.

The role emphasizes hospitality, clear communication, and attentiveness to guest needs in a coastal New England setting. A strong customer-service mindset is essential.

Qualifications

• Experience in front desk or guest service preferred.
• Excellent communication and hospitality mindset.
• Ability to handle guest inquiries professionally.

Responsibilities

• Provide telephone services for guests, vendors, and inquiries and direct calls accordingly.
• Greet and welcome guests in a professional, hospitable manner.
• Check in guests and securely provide room keys with necessary information.
• Verify identification and payment method at check-in and check-out.
• Maintain knowledge of rates, packages, and property services.
• Coordinate with housekeeping, maintenance, and concierge as needed.
• Post charges and monitor guest accounts; review folios at checkout.

Skills

Guest service

Communication skills

English proficiency

Tools

Whistle maintenance tickets

Front desk software

Job description

Kennekbunkport Resort Collection in Kennebunkport, ME is seeking a warm, professional Front Desk Agent to welcome guests and manage check-in/check-out processes with accuracy and courtesy. You will handle inquiries, coordinate with housekeeping and maintenance, and ensure guests have a memorable stay.

The role emphasizes hospitality, clear communication, and attentiveness to guest needs in a coastal New England setting. A strong customer-service mindset is essential.