Luxury Front Desk Agent | Guest Experience Champion

White Barn Inn, Auberge Collection; Kennebunk (ME); On-site; USD 20,664 - 27,552; Full time

Job summary

White Barn Inn, Auberge Collection in Kennebunk, Maine, is seeking a Front Desk Agent to be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service and attention to detail will create a memorable experience from check-in to check-out.

Greet guests, manage reservations, confirm details, assign rooms, and relay requests across departments to ensure seamless service.

Qualifications

• 1 year of experience in a similar role preferred.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skills.
• Must hold and maintain a valid driver’s license.
• Strong attention to detail and time management skills.
• Ability to work independently and as part of a team.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
• Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
• Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Teamwork

Tools

PMS software

Job description

White Barn Inn, Auberge Collection in Kennebunk, Maine, is seeking a Front Desk Agent to be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service and attention to detail will create a memorable experience from check-in to check-out.

Greet guests, manage reservations, confirm details, assign rooms, and relay requests across departments to ensure seamless service.