Front Desk Guest Experience Specialist

Auberge Resorts Collection; Kennebunk (ME); On-site; USD 35,000 - 45,000; Full time

Job summary

A distinguished hotel brand in Kennebunk, Maine is seeking a Front Desk Agent to be the welcoming face for guests. This role requires exceptional customer service skills, efficiency in handling multiple tasks, and attention to detail to ensure a positive guest experience. Responsibilities include greeting guests, handling reservations, processing payments, and acting as a communication hub for guest needs. Ideal candidates will have at least 1 year of experience in a similar role and familiarity with hotel management systems.

Qualifications

• 1 year in a similar role.
• Exceptional customer service skills and attention to detail.

Responsibilities

• Greet guests upon arrival and facilitate smooth check-in/check-out.
• Handle room reservations and confirm guest details.
• Process payments and handle financial transactions accurately.
• Serve as a central point of communication and relay messages.

Skills

Strong interpersonal and communication skills

Ability to handle multiple tasks efficiently

Familiarity with hotel management systems

Basic computer skills

Job description

A distinguished hotel brand in Kennebunk, Maine is seeking a Front Desk Agent to be the welcoming face for guests. This role requires exceptional customer service skills, efficiency in handling multiple tasks, and attention to detail to ensure a positive guest experience. Responsibilities include greeting guests, handling reservations, processing payments, and acting as a communication hub for guest needs. Ideal candidates will have at least 1 year of experience in a similar role and familiarity with hotel management systems.