Guest Experience Lead — Front Desk & Check-In Pro

Cliff House Maine; Cape Neddick (ME); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

Disability insurance

Employee discounts

401K match

Job summary

Cliff House Maine in Cape Neddick, Maine, is seeking a Full-Time Year-Round Front Desk Agent to warmly greet arriving guests, assist with check-in and check-out, and promote hotel services and amenities to ensure guests feel welcome and well cared for.

You will create memorable experiences with a sunny, engaging personality, handle guest inquiries and requests, resolve concerns with initiative, and collaborate with teammates to deliver accurate service at a fast pace.

Qualifications

• Flexibility. This is a demanding business and we look for flexibility with work days and hours.
• Experience. Previous experience passionately providing service to others and assisting them with cash transactions.
• People Person. The best part of serving others is creating experiences for them that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Responsibilities

• Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.

Skills

Flexibility

Experience in service

People skills

Great communicator

Multi-tasking

Job description

Cliff House Maine in Cape Neddick, Maine, is seeking a Full-Time Year-Round Front Desk Agent to warmly greet arriving guests, assist with check-in and check-out, and promote hotel services and amenities to ensure guests feel welcome and well cared for.

You will create memorable experiences with a sunny, engaging personality, handle guest inquiries and requests, resolve concerns with initiative, and collaborate with teammates to deliver accurate service at a fast pace.