Front Desk & Guest Services Associate

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Kittery (ME); On-site; USD 32,000 - 45,000; Full time

Job summary

Navy Gateway Inn and Suites in Kittery, ME, seeks a proactive Front Desk Agent to welcome guests, handle reservations, and ensure a safe, comfortable stay.

You will process check-ins, payments, and room assignments, answer inquiries by phone or in person, and coordinate with lodging staff to resolve issues. Proficiency with the Property Management System and guest service excellence required.

Qualifications

• One year of general office clerical experience.
• One year progressively responsible experience related to the position.

Responsibilities

• Greet and assist guests with lodging reservations and inquiries.
• Process reservations, payments, and check-in/out.
• Operate the front desk and ensure guest safety and privacy.
• Use PMS to manage reservations and reports.

Skills

Guest service

Communication

Problem solving

Tools

Property Management System (PMS)

POS system

Job description

Navy Gateway Inn and Suites in Kittery, ME, seeks a proactive Front Desk Agent to welcome guests, handle reservations, and ensure a safe, comfortable stay.

You will process check-ins, payments, and room assignments, answer inquiries by phone or in person, and coordinate with lodging staff to resolve issues. Proficiency with the Property Management System and guest service excellence required.