Guest Experience Front Desk Agent

KMG Hotels; Joplin (MO); On-site; USD 28,000 - 35,000; Full time

Job summary

KMG Hotels is seeking a full-time Front Desk Agent. This role is often the first point of contact for guests, requiring warm and knowledgeable service to provide reassurance about their choice to stay.

The Front Desk Agent will register guests, manage check-ins/outs, accommodate special requests, and ensure proper handling of cash and credit. Strong communication skills and the ability to work a flexible schedule, including weekends and holidays, are essential for success.

Qualifications

• High School diploma or equivalent.
• Strong communication skills essential when interacting with guests and employees.
• Problem-solving, reasoning, and training abilities are often used.

Responsibilities

• Register guests and assign rooms.
• Check in/out guests.
• Understand and adhere to proper credit and cash handling policies.
• Maintain cleanliness and neatness of the front desk area.

Skills

Strong communication skills

Customer-focused service

Basic math skills

Problem-solving abilities

Education

High School diploma or equivalent

Job description

KMG Hotels is seeking a full-time Front Desk Agent. This role is often the first point of contact for guests, requiring warm and knowledgeable service to provide reassurance about their choice to stay.

The Front Desk Agent will register guests, manage check-ins/outs, accommodate special requests, and ensure proper handling of cash and credit. Strong communication skills and the ability to work a flexible schedule, including weekends and holidays, are essential for success.