Guest Experience Front Desk Agent

GF Hotels & Resorts; Redding (CA); On-site; USD 19,286 - 27,552; Full time

Job summary

GF Hotels & Resorts is seeking a friendly hotel front desk agent to join the guest services team. You will greet guests, manage accounts, answer inquiries and field complaints to ensure an excellent experience for every guest. Strong communication and a passion for putting guests first are essential to success.

This role emphasizes positive interactions with guests in a service-focused environment. Compensation is listed at $17 hourly, with opportunities to grow within a guest services

Qualifications

• Friendly, service-oriented front desk experience preferred.
• Strong verbal and written communication skills.
• Ability to handle guest inquiries and resolve complaints professionally.

Responsibilities

• Greet guests warmly and check them in/out efficiently.
• Manage guest accounts and billing inquiries.
• Answer questions and provide information about local area and hotel services.
• Field and resolve guest complaints to ensure satisfaction.

Skills

Guest service

Communication

Problem solving

Job description

GF Hotels & Resorts is seeking a friendly hotel front desk agent to join the guest services team. You will greet guests, manage accounts, answer inquiries and field complaints to ensure an excellent experience for every guest. Strong communication and a passion for putting guests first are essential to success.

This role emphasizes positive interactions with guests in a service-focused environment. Compensation is listed at $17 hourly, with opportunities to grow within a guest services