Guest Experience Front Desk Agent

The Manner; New York (NY); On-site; USD 41,000 - 44,000; Full time

Job summary

The Manner is seeking a Front Desk Agent to be the first point of contact for guests, delivering exceptional service and handling a range of administrative tasks on the front desk.

You will greet guests, manage check-ins/outs, handle inquiries, process payments, and coordinate with housekeeping and maintenance to ensure guest satisfaction. This on-site role requires strong communication and organization in a fast-paced hotel environment.

Qualifications

• Previous experience in a guest-facing role, such as in a hotel or resort.
• Knowledge of multiple languages is a plus.
• Strong organizational and administrative skills.
• Ability to stand or sit for long periods.
• Must be able to lift up to 25 lbs occasionally.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Responsibilities

• Greet and welcome guests as they arrive, ensuring a warm and friendly atmosphere.
• Check guests in and out of the hotel, ensuring that all registration details are accurately entered into the system.
• Handle guest requests, complaints, and inquiries in a timely, efficient, and courteous manner.
• Answer phone calls and respond to emails, providing information about hotel services, local attractions, and amenities.
• Maintain up-to-date knowledge of hotel services, policies, and promotions to provide accurate information to guests.
• Process payments, including credit card and cash transactions, while ensuring accuracy.
• Coordinate with other departments (housekeeping, maintenance, etc.) to address guest needs and resolve any issues.
• Monitor guest accounts for discrepancies and ensure that all charges are correct at check-out.
• Maintain a clean and organized front desk area.
• Assist with reservations, including handling cancellations, modifications, and special requests.
• Provide guests with directions, recommendations for local dining, attractions, and other services as requested.
• Follow all hotel policies and procedures, including safety, security, and confidentiality protocols.
• Prepare and distribute daily reports and ensure all front desk paperwork is completed accurately.
• Assist with other administrative duties as needed, such as maintaining guest records or handling group check-ins.

Skills

Guest-facing experience

Multilingual

Organizational skills

Administrative skills

Customer service

Tools

POS systems

Job description

The Manner is seeking a Front Desk Agent to be the first point of contact for guests, delivering exceptional service and handling a range of administrative tasks on the front desk.

You will greet guests, manage check-ins/outs, handle inquiries, process payments, and coordinate with housekeeping and maintenance to ensure guest satisfaction. This on-site role requires strong communication and organization in a fast-paced hotel environment.