Guest Experience & Revenue Specialist

B.-F.-Saul-Hospitality-Group-; Sterling (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Bonus plans

Job summary

B. F. Saul Company Hospitality Group is seeking a Guest Service Associate to welcome guests and handle check-ins/outs with a focus on accuracy and courtesy.

Responsibilities include processing reservations, assisting guests with local information, and upselling rooms and amenities while following brand standards. This role supports a high-volume hotel operation and requires strong communication and teamwork in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 1+ years guest service experience preferred.
• Ability to lift up to 75 pounds occasionally.

Responsibilities

• Greet guests, check-ins/outs, verify billing, and reservations.
• Provide local information and assist with special requests.
• Upsell rooms and amenities to maximize revenue.
• Follow safety procedures and department rules.

Skills

Guest service

Communication

Attention to detail

Teamwork

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is seeking a Guest Service Associate to welcome guests and handle check-ins/outs with a focus on accuracy and courtesy.

Responsibilities include processing reservations, assisting guests with local information, and upselling rooms and amenities while following brand standards. This role supports a high-volume hotel operation and requires strong communication and teamwork in a fast-paced environment.