Guest Experience Front Desk Agent

Apsilon Hotels, Llc; Fairburn (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Apsilon Hotels, LLC is seeking a Front Desk Agent to deliver fast, friendly service and to check guests in and out according to hotel procedures. You will assist guests with information about services, rooms, and local amenities, while maintaining a welcoming lobby environment.

Responsibilities include handling phone calls, posting charges, managing cash drawers, and ensuring accurate recordkeeping. The role requires basic math, computer skills, and strong communication in English.

Qualifications

• High school diploma preferred.
• At least 1 year of related customer service experience.
• Basic math skills.
• Proficient in using computers.
• Excellent interpersonal and communication skills.
• Able to read, write, and speak English.
• Knowledge of safety procedures in the workplace.

Responsibilities

• Greet guests and provide information about hotel services.
• Check guests in and out following established procedures.
• Handle phone calls and transfer to proper extension.
• Post charges and manage cash drawer following standard procedures.
• Maintain familiarity with PMS cash register operations.
• Compare housekeeping reports with folio logs at shift changes.
• Record wakeup calls and messages for arriving and in-house guests.
• Record future reservations and assist guests with requests.
• Address guest complaints promptly and escalate when needed.
• Complete shift checklists and file folios and reservations cards.
• Maintain lobby coffee supplies.

Skills

Customer service

Interpersonal skills

English language

Computer skills

Safety awareness

Mathematical skills

Education

High school diploma preferred

Job description

Apsilon Hotels, LLC is seeking a Front Desk Agent to deliver fast, friendly service and to check guests in and out according to hotel procedures. You will assist guests with information about services, rooms, and local amenities, while maintaining a welcoming lobby environment.

Responsibilities include handling phone calls, posting charges, managing cash drawers, and ensuring accurate recordkeeping. The role requires basic math, computer skills, and strong communication in English.