Guest Experience Agent – Front Desk

Apsilon Hotels, LLC; Peachtree City (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Apsilon Hotels, LLC is seeking a Front Desk Agent to deliver fast, friendly, and accurate service at check-in and check-out. You will assist guests with information about facilities and local attractions, handle reservations, and manage the PMS cash register with accuracy.

A courteous demeanor and strong communication are essential. Responsibilities include processing charges, coordinating with housekeeping and other departments, answering calls, and maintaining lobby coffee service.

Qualifications

• High school diploma preferred.
• One year related customer service work experience.
• Basic mathematical skills.
• Computer skills.
• Excellent interpersonal skills.
• Ability to speak, read, and write English.
• Knowledge of workplace safety procedures.

Responsibilities

• Provide information to guests about hotel facilities and services.
• Check guests in and out according to procedures.
• Count cash drawer and prepare shift deposits.
• Maintain PMS cash register operations.
• Review reservations and pre-register groups as needed.
• Handle wake-up calls and guest messages.
• Record future reservations and process charges.
• Address guest complaints promptly and escalate when needed.
• Post charges and file folios and reservations.
• Maintain lobby coffee and respond to calls.

Skills

Customer service

Interpersonal skills

English fluency

Basic math

Communication skills

Education

High school diploma preferred

Tools

PMS system

Cash register

Job description

Apsilon Hotels, LLC is seeking a Front Desk Agent to deliver fast, friendly, and accurate service at check-in and check-out. You will assist guests with information about facilities and local attractions, handle reservations, and manage the PMS cash register with accuracy.

A courteous demeanor and strong communication are essential. Responsibilities include processing charges, coordinating with housekeeping and other departments, answering calls, and maintaining lobby coffee service.