Guest Experience Specialist

Apsilon Hotels, Llc; Peachtree City (GA); In loco; USD 17.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Supportive team

Development opportunities

Service-focused culture

Descrizione del lavoro

Apsilon Hotels, Llc is seeking a courteous, service-focused front desk associate to welcome guests, assist with check-in and check-out, and provide attentive support. You will be the first point of contact, helping ensure a smooth arrival and a positive impression.

In a fast-paced environment, you will communicate clearly, stay organized, and collaborate with team members to resolve requests. Proficiency with standard office software and reservation systems is helpful.

Competenze

• Previous customer service or hospitality experience preferred.
• Strong verbal and written communication skills.
• Professional, calm, and helpful under pressure.
• Attention to detail and organizational skills.
• Comfortable using computers, phone systems, and standard office software.
• Able to work independently and collaboratively in a team environment.
• Flexible availability, including evenings, weekends, or holidays as needed.

Mansioni

• Greet guests and assist with check-in/check-out and front desk requests.
• Respond to questions and service requests promptly.
• Provide information about services, policies, amenities, and local resources.
• Coordinate with internal teams to resolve guest issues.
• Maintain a clean, welcoming front desk workspace.
• Process reservations and related transactions per procedures.
• Document guest interactions and follow-up actions in systems.
• Support daily operations to ensure a positive guest experience.

Conoscenze

Customer service

Communication

Attention to detail

Organization

Tech savviness

Teamwork

Flexibility

Strumenti

Reservation systems

POS systems

Office software

Descrizione del lavoro

Apsilon Hotels, Llc is seeking a courteous, service-focused front desk associate to welcome guests, assist with check-in and check-out, and provide attentive support. You will be the first point of contact, helping ensure a smooth arrival and a positive impression.

In a fast-paced environment, you will communicate clearly, stay organized, and collaborate with team members to resolve requests. Proficiency with standard office software and reservation systems is helpful.