Front Office Operations Lead: Guest Experience

Apsilon Hotels, Llc; Peachtree City (GA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Collaborative environment

Leadership development

Growth opportunities

Job summary

Apsilon Hotels, Llc is seeking a highly organized front desk/office supervisor to support daily operations and guest satisfaction. You will work with the front office leadership to coordinate staff, optimize workflows, and maintain a welcoming, efficient environment.

Responsibilities include supervising check-in/out, handling guest inquiries, scheduling shifts, training new team members, and coordinating with other departments to ensure accurate records and strong service standards.

Qualifications

• Previous experience in front office, guest services, hospitality, or a related administrative role.

Responsibilities

• Assist in overseeing front office operations to ensure smooth daily service and guest satisfaction.
• Support team members with check-in, check-out, reservations, and guest inquiries as needed.
• Help monitor front desk procedures, service standards, and operational policies.
• Coordinate staffing schedules, shift coverage, and daily task assignments.
• Respond to guest concerns professionally and help resolve issues in a timely manner.
• Assist with training and onboarding new front office team members.
• Work with other departments to support communication and operational efficiency.
• Help maintain accurate records, reports, and front desk documentation.
• Support inventory and supply management for the front office area.
• Contribute to a positive, professional, and guest-focused work environment.

Skills

Front desk supervision

Staff scheduling

Guest service mindset

Communication

Organization

Job description

Apsilon Hotels, Llc is seeking a highly organized front desk/office supervisor to support daily operations and guest satisfaction. You will work with the front office leadership to coordinate staff, optimize workflows, and maintain a welcoming, efficient environment.

Responsibilities include supervising check-in/out, handling guest inquiries, scheduling shifts, training new team members, and coordinating with other departments to ensure accurate records and strong service standards.