Guest Experience Agent — Front Desk

JL Hospitality Management, LLC; Fairbanks (AK); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) with match

Life Insurance

Career growth opportunities

Leadership development programs

Employee discounts

Hospitality-focused environment

Job summary

JL Hospitality Management, LLC is seeking a Front Desk Agent to warmly welcome guests, register arrivals, and assist with inquiries. The role involves accurate check-ins/outs, handling payments, and communicating hotel services and local recommendations with professionalism.

The ideal candidate is friendly, dependable, and organized, with strong communication skills and the ability to stay calm in a fast-paced setting. This entry-level position offers growth within our hotel portfolio.

Qualifications

• Friendly, dependable and organized demeanor.
• Strong verbal and written communication skills.
• Attention to detail and ability to stay calm in busy environments.
• Willingness to learn hotel systems and processes.

Responsibilities

• Greet guests promptly with a warm, professional welcome.
• Complete guest check-in and registration accurately and efficiently.
• Verify reservations, room types, rates and payment information.
• Process payments and handle cash with accuracy.
• Assist guests with inquiries, directions and hotel services.
• Maintain knowledge of hotel amenities and local information.

Skills

Customer service

Communication skills

Attention to detail

Calm under pressure

Organized

Job description

JL Hospitality Management, LLC is seeking a Front Desk Agent to warmly welcome guests, register arrivals, and assist with inquiries. The role involves accurate check-ins/outs, handling payments, and communicating hotel services and local recommendations with professionalism.

The ideal candidate is friendly, dependable, and organized, with strong communication skills and the ability to stay calm in a fast-paced setting. This entry-level position offers growth within our hotel portfolio.