Front Desk Guest Experience Specialist - Hotel

Embassy Suites by Hilton Denver Central Park; Denver (CO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Hotel discounts

Job summary

Embassy Suites by Hilton Denver Central Park in Denver is seeking a Front Desk Agent to deliver prompt, courteous service and ensure guest satisfaction. This full-time role prefers hotel experience and requires friendly, reliable staff who can handle registration, payment processing, and guest inquiries.

The position emphasizes strong English communication, professional appearance, and the ability to balance tasks in a busy front desk environment.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Strong calculator and math skills.
• Excellent English, verbal and written communication.
• Ability to input information using a computer system.
• Ability to handle customers with patience and diplomacy.

Responsibilities

• Greet customers with a friendly welcome and assist with requests.
• Complete registration and manage room assignments.
• Process payments, verify cards, and balance house bank.
• Answer phones in clear English and relay messages.
• Resolve guest issues and ensure satisfaction.
• Maintain front desk area neat and safe.
• Follow all policies and safety procedures.
• Assist other front desk staff as needed.

Skills

Customer service

Hospitality experience

English communication

Calculator proficiency

Conflict resolution

Education

High school diploma

Tools

Computer systems

Job description

Embassy Suites by Hilton Denver Central Park in Denver is seeking a Front Desk Agent to deliver prompt, courteous service and ensure guest satisfaction. This full-time role prefers hotel experience and requires friendly, reliable staff who can handle registration, payment processing, and guest inquiries.

The position emphasizes strong English communication, professional appearance, and the ability to balance tasks in a busy front desk environment.