Guest Service Agent - Front Desk (Full-Time, Flexible Hours)

Stonebridge Companies; Denver, Northern (CO, KY); Hybrid; USD 55,875,000 - 57,308,000; Full time

Job summary

Spark by Hilton - DIA seeks a Guest Service Agent to support front desk operations in Denver. You will greet guests, manage check-in/out, and handle payments and reservations with accuracy and courtesy.

The role requires solid customer service, cash handling, and basic clerical skills. You’ll work in a busy hotel lobby, collaborating with housekeeping and other departments to ensure guest satisfaction.

Qualifications

• Previous hotel front desk or guest service experience preferred.
• Strong customer service and communication skills for guests and staff.
• Proficiency with property management systems and basic Office software (Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping.
• Excellent problem solving to resolve guest issues quickly.
• Strong organizational skills and attention to guest reservations.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Post charges for rooms, food, and services to ledgers.
• Issue room keys and coordinate with housekeeping.
• Assist with reservations and answer guest inquiries about local services.
• Balance cash and handle basic bookkeeping tasks as needed.

Skills

Customer service

Communication

Cash handling

Organizational skills

Problem solving

Independence

Team interaction

Tools

Property management systems

Microsoft Word

Microsoft Excel

Job description

Spark by Hilton - DIA seeks a Guest Service Agent to support front desk operations in Denver. You will greet guests, manage check-in/out, and handle payments and reservations with accuracy and courtesy.

The role requires solid customer service, cash handling, and basic clerical skills. You’ll work in a busy hotel lobby, collaborating with housekeeping and other departments to ensure guest satisfaction.