Front Desk Guest Experience Specialist

Hilton Garden Inn Louisville Northeast; Louisville (KY); On-site; USD 19,000 - 28,000; Full time

Job summary

Hilton Garden Inn Louisville Northeast is seeking a Front Desk Agent to serve as the hotel ambassador. You will greet guests, handle check-in/check-out, respond to inquiries, and process reservations with courtesy and professionalism.

Responsibilities include cash handling, maintaining guest records, and providing timely information on hotel services. Strong English communication and multitasking abilities are essential for success in this role.

Qualifications

• Must be fluent in English.
• Able to follow verbal/written instructions and handle multiple tasks.
• Strong attention to detail in a fast-paced environment.
• Excellent customer service and communication skills.

Responsibilities

• Responds professionally to guests by providing information and services; handles reservations and inquiries.
• Greets arriving guests and completes check-in procedures manually and with computer systems.
• Processes check-out and ensures accurate charges and records.

Skills

Cash handling

Fluent English

multitask

Verbal & written communication

Tactful customer service

Tools

Cash register

Job description

Hilton Garden Inn Louisville Northeast is seeking a Front Desk Agent to serve as the hotel ambassador. You will greet guests, handle check-in/check-out, respond to inquiries, and process reservations with courtesy and professionalism.

Responsibilities include cash handling, maintaining guest records, and providing timely information on hotel services. Strong English communication and multitasking abilities are essential for success in this role.