Front Desk Agent: Warm, Efficient Guest Service

Mcr-Hotels; Avondale (AZ); On-site; USD 18,000 - 25,000; Full time

Job summary

Hilton Garden Inn Avondale is seeking a Front Desk Agent to ensure guests enjoy a friendly arrival and departure experience. You will address needs promptly, greet guests by name when possible, and support events and hotel amenities with a smile.

Responsibilities include efficient check-in/out, maintaining up-to-date rate knowledge, handling incoming mail, and providing hospitality under varying workloads. A positive attitude and excellent English communication are essential.

Qualifications

• Hospitality experience or service-oriented background preferred.
• Able to greet guests warmly and resolve issues with a positive attitude.
• Willingness to follow guidelines, manage pace under pressure, and communicate effectively.

Responsibilities

• Ensure guests have a friendly arrival and departure experience.
• Handle check-in and check-out efficiently; follow up after check-in.
• Understand room rates and promotions; manage incoming mail per shift checklist.

Skills

Guest relations

Name use

Guest satisfaction

Recovery

Hotel knowledge

Events

Technology

Phone etiquette

Teamwork

Communication

Can-do attitude

Collaboration

Hospitality and guest service

Job description

Hilton Garden Inn Avondale is seeking a Front Desk Agent to ensure guests enjoy a friendly arrival and departure experience. You will address needs promptly, greet guests by name when possible, and support events and hotel amenities with a smile.

Responsibilities include efficient check-in/out, maintaining up-to-date rate knowledge, handling incoming mail, and providing hospitality under varying workloads. A positive attitude and excellent English communication are essential.