Guest Experience Floor Lead

Lucky Strike Entertainment Corporation

Overland Park (KS)

In loco

USD 30.000 - 33.000

Tempo pieno

3 giorni fa

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Vantaggi offerti da questo lavoro

Bowling discounts

Boomer’s discounts

Waterpark discounts

Retail discounts

Event discounts

Descrizione del lavoro

Lucky Strike Entertainment Corporation is seeking a Supervisor to lead the floor on each shift, supporting teams across bowling, arcade, F&B, bar, and events, while delivering exceptional guest experiences.

You will coach hourly staff on standards, safety, and company expectations, and help maintain smooth operations, including cash handling and labor tracking; flexible, hospitality-driven leadership is essential.

Competenze

1–2 years of experience in hospitality, food & beverage, retail, or guest-facing environments.
Ability to motivate and coach a team in a fast-paced, high-energy setting.
Strong communication skills and guest concern resolution.
Floor-first leadership style, leading by example.
Basic financial awareness including labor, sales goals and cost control.

Mansioni

Own the floor on every shift, keeping service flowing and guests happy across bowling, arcade, food & beverage, bar, and events.
Step into any position as needed to maintain speed and guest satisfaction.
Coach and develop hourly team members on service standards and safety practices.
Drive sales through guest engagement, upselling, and supporting events and promotions.
Maintain facility readiness, lane conditions, arcade functionality, and smooth operations.
Assist with cash handling, inventory counts, and labor tracking.