Guest Experience Executive Leader - Service & Engagement

Target; Rohnert Park (CA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Paid sick leave

Paid vacation

Job summary

Target is hiring for a Service & Engagement Executive Team Leader in California to lead Guest Advocates and Service and Engagement Leaders, shaping guest experiences and store performance. You will drive staffing, coaching, and execution of service standards to achieve sales goals and guest satisfaction.

You will manage schedules, promote team development, and ensure safety and compliance, while leveraging training to maximize guest loyalty and store profitability.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Manage conflict, lead and hold others accountable.

Responsibilities

• Build a team of Guest Advocates and Service and Engagement Leaders to exceed guest service expectations.
• Drive total store sales and contribute to store profitability.
• Anticipate staffing needs and recruit for long and short term.
• Monitor training completion and provide ongoing education for front of store experiences.
• Have meaningful development conversations with team members throughout career path.
• Provide recognition to reinforce guest service behaviors and culture.
• Maintain accountability through clear expectations and performance management.

Skills

Guest engagement

Team leadership

Communication

Problem solving

Education

4 year degree or equivalent experience

Tools

Leadership tools

Job description

Target is hiring for a Service & Engagement Executive Team Leader in California to lead Guest Advocates and Service and Engagement Leaders, shaping guest experiences and store performance. You will drive staffing, coaching, and execution of service standards to achieve sales goals and guest satisfaction.

You will manage schedules, promote team development, and ensure safety and compliance, while leveraging training to maximize guest loyalty and store profitability.