Guest Experience Team Leader – Service & Engagement

Target; Springfield Township (Delaware County); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Employee discount

Job summary

Target is hiring a Service and Engagement Team Leader to drive guest experience and lead a team of Guest Advocates and Front of Store Attendants. You will ensure consistent operations, coach staff, and support drive-thru and in-store services while upholding Target’s guest-first culture.

The role requires strong communication, leadership, and flexibility with a variable schedule. Prior retail experience is helpful but not required; a high school diploma or equivalent is expected.

Qualifications

• You enjoy interacting and helping guests and teammates.
• Strong communication and leadership abilities are essential.
• Flexibility to work varying shifts and fast-paced environments.

Responsibilities

• Deliver guest experience commitments and lead a team to maintain service standards.
• Train, coach and develop team members; monitor performance and attendance.
• Resolve guest concerns, manage store operations and support loyalty programs.

Skills

Guest service

Team leadership

Communication

Problem solving

Flexibility

Education

High school diploma or equivalent

Job description

Target is hiring a Service and Engagement Team Leader to drive guest experience and lead a team of Guest Advocates and Front of Store Attendants. You will ensure consistent operations, coach staff, and support drive-thru and in-store services while upholding Target’s guest-first culture.

The role requires strong communication, leadership, and flexibility with a variable schedule. Prior retail experience is helpful but not required; a high school diploma or equivalent is expected.