Guest Experience & Events Specialist

Nordstrom; New York (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Performance-based incentives

Job summary

Nordstrom is seeking a Customer Experience Specialist in New York to deliver outstanding service and connect customers with services like Online Order Pickup, Alterations and Styling. You will engage shoppers with engaging storytelling, assist with events, maintain store organization, and support opening/closing procedures while performing light cleaning duties.

The role emphasizes ownership, initiative, adaptability, and multi-tasking in a fast-paced retail environment, using tools like Outlook

Qualifications

• Proven ability to engage with diverse audiences and provide outstanding customer service.
• Ability to identify opportunities to benefit the customer and resolve issues.
• Able to adapt to new initiatives, concepts, and services within the store.

Responsibilities

• Welcome customers with effective storytelling and engage diverse audiences.
• Identify customer needs and connect them to services (Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping).
• Communicate professionally via phone and email, provide feedback on trends and style.
• Support back-of-house processes including inventory management and maintaining organization.
• Assist with event execution and act as point of contact for RSVPs and door greeter duties.
• Possibly open or close the building, following security procedures.
• Perform light cleaning duties (sweeping, dusting, vacuuming, etc.).

Skills

Storytelling

Customer service

Ownership/initiative

Multi-tasking

Adaptability

Tools

Microsoft Outlook

BookingBug

Excel

Job description

Nordstrom is seeking a Customer Experience Specialist in New York to deliver outstanding service and connect customers with services like Online Order Pickup, Alterations and Styling. You will engage shoppers with engaging storytelling, assist with events, maintain store organization, and support opening/closing procedures while performing light cleaning duties.

The role emphasizes ownership, initiative, adaptability, and multi-tasking in a fast-paced retail environment, using tools like Outlook