Seasonal Customer Experience Specialist - In-Store Service

Nordstrom Inc; New York (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

401k

Job summary

Nordstrom, Inc in New York is seeking a Customer Experience Specialist to engage customers, tell stories, and connect shoppers with services such as Online Order Pickup, Alterations, Styling, Returns and Gift Wrapping. You’ll support inventory, cleanliness, and event activities while working with stylists and merchandise processing.

We value ownership, initiative and the ability to multitask in a fast-paced environment. Basic tech skills with Outlook, Booking Bug and Excel are helpful.

Qualifications

• High level of ownership and initiative.
• Identify opportunities that benefit the customer and resolve issues.
• Adapt quickly to new store initiatives, concepts and services.
• Proven ability to multitask in a fast-paced environment.
• Basic understanding of technology tools such as Outlook, Booking Bug and Excel.

Responsibilities

• Greet customers and engage with diverse audiences to understand needs.
• Assist with services like Online Order Pickup, Alterations, Styling, Returns and Gift Wrapping.
• Support back-of-house processes including inventory management and organization.
• Open/close the store on some shifts and follow security procedures.
• Help with events, RSVPs, and door greeter duties.

Skills

Customer service

Multi-tasking

Adaptability

Effective communication

Tools

Microsoft Outlook

Booking Bug

Excel

Job description

Nordstrom, Inc in New York is seeking a Customer Experience Specialist to engage customers, tell stories, and connect shoppers with services such as Online Order Pickup, Alterations, Styling, Returns and Gift Wrapping. You’ll support inventory, cleanliness, and event activities while working with stylists and merchandise processing.

We value ownership, initiative and the ability to multitask in a fast-paced environment. Basic tech skills with Outlook, Booking Bug and Excel are helpful.