Seasonal Guest Experience Specialist

Nordstrom, Inc.; Santa Monica (CA); Vor Ort; USD 29.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical/Vision

Dental

Retirement and PTO

Life Insurance

Disability

Merchandise Discount

EAP Resources

Zusammenfassung

Nordstrom, Inc. is seeking a Customer Experience Specialist in Santa Monica to welcome customers, tell stories, and connect them with services like Online Order Pickup, Alterations, Styling, and Returns. You will help maintain store organization and support in-store events.

The role emphasizes ownership, adaptability, and strong communication, with opportunities to work across teams and assist with inventory, merchandise, and daily operations.

Qualifikationen

• Strong customer service and problem-solving abilities.
• Ability to multi-task in a fast-paced environment.
• Comfort with basic tech tools including Outlook, Booking Bug, Excel.
• Willingness to support in-store events and inventory tasks.

Aufgaben

• Welcome customers with engaging storytelling and connect them to services.
• Assist customers with Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.
• Communicate professionally via phone and email; provide fashion/trend guidance.
• Support back-of-house processes like inventory management and store organization.
• Assist with event execution and RSVPs, track customer info, door greeter.

Kenntnisse

Customer service

Storytelling

Effective communication

Multi-tasking

Technology literacy

Tools

Booking Bug

Microsoft Outlook

Excel

Jobbeschreibung

Nordstrom, Inc. is seeking a Customer Experience Specialist in Santa Monica to welcome customers, tell stories, and connect them with services like Online Order Pickup, Alterations, Styling, and Returns. You will help maintain store organization and support in-store events.

The role emphasizes ownership, adaptability, and strong communication, with opportunities to work across teams and assist with inventory, merchandise, and daily operations.