Seasonal Guest Experience & Events Associate

Nordstrom; San Francisco (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical & Vision

Dental

Paid Time Off

Retirement Plan

Merchandise Discount

EAP Resources

Job summary

Nordstrom is hiring a Customer Experience Specialist in San Francisco. You will welcome customers, connect them to services like Online Order Pickup, Alterations, Styling, and Returns, and support in-store events with precision and care.

The role requires ownership, quick adaptation to new initiatives, and a proven ability to work in a fast-paced environment. Strong tech familiarity with Outlook, Booking Bug, and Excel is beneficial.

Qualifications

• Demonstrates strong customer service skills and ownership of issues.
• Ability to multi-task in a fast-paced retail setting and resolve customer needs.
• Proficient in standard office tools and store software including Outlook and Excel.

Responsibilities

• Greet customers and engage them with storytelling to connect to services.
• Identify customer needs and direct to services like Online Order Pickup or Alterations.
• Communicate professionally by phone, email, and in person; provide trend advice when possible.
• Support back-of-house tasks including inventory management and maintaining store organization.

Skills

Customer service

Multi-tasking

Communication

Outlook

Excel

Tools

Booking Bug

Job description

Nordstrom is hiring a Customer Experience Specialist in San Francisco. You will welcome customers, connect them to services like Online Order Pickup, Alterations, Styling, and Returns, and support in-store events with precision and care.

The role requires ownership, quick adaptation to new initiatives, and a proven ability to work in a fast-paced environment. Strong tech familiarity with Outlook, Booking Bug, and Excel is beneficial.