Guest Experience Director - Front Office

Hyatt Hotels Corporation; Austin, Northern (TX, KY); Hybrid; USD 60,000 - 74,000; Full time

Benefits offered by this job

Day 1 Medical insurance

Vacation/PTO with rollover

401(k) with company match

Complimentary wellness tools

Hotel room discounts

Job summary

Hyatt Place Austin Downtown, part of Hyatt Hotels Corporation, seeks a Director of Front Office to lead a team delivering exceptional guest service from check-in to departure. You will drive performance metrics, manage associate engagement, and uphold brand standards while fostering a positive work environment.

You will oversee front desk operations, mentor leaders, and collaborate with departments to optimize guest experiences, with a focus on guest satisfaction and financial performance.

Qualifications

• Front office leadership experience in hospitality or full-service hotels.
• Strong communication and problem-solving skills focused on guests and associates.
• Ability to develop and motivate teams while handling multiple priorities.

Responsibilities

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team with coaching and evaluations.
• Ensure adherence to Hyatt policies and brand standards.
• Collaborate with other departments to optimize guest experience.
• Monitor guest service scores and drive continuous improvement.

Skills

Front office leadership

Guest satisfaction

Team development

PMS/POS experience

Tools

Hotel PMS

POS systems

Job description

Hyatt Place Austin Downtown, part of Hyatt Hotels Corporation, seeks a Director of Front Office to lead a team delivering exceptional guest service from check-in to departure. You will drive performance metrics, manage associate engagement, and uphold brand standards while fostering a positive work environment.

You will oversee front desk operations, mentor leaders, and collaborate with departments to optimize guest experiences, with a focus on guest satisfaction and financial performance.