Guest Experience Agent — Front Desk & Service

Hyatt Place Austin Downtown; Austin (TX); On-site; USD 2,066,000 - 3,168,000; Full time

Job summary

Hyatt Place Austin Downtown is seeking a Front Desk Agent to deliver exceptional guest service at the lobby. You will check guests in and out, handle cash, and provide information about hotel services and local attractions.

The role emphasizes security, confidentiality, and friendly, professional communication. Successful candidates are flexible, customer-focused, and capable of working weekends or holidays when needed.

Qualifications

• Excellent communication and customer-service mindset.
• Ability to adapt to changing guest needs.
• Team-oriented with a friendly, outgoing demeanor.
• Hospitality experience is a plus but not required.
• Willingness to stand for long periods and work weekends/holidays.

Responsibilities

• Provide high-quality guest service at the front desk.
• Check guests in and out efficiently and warmly.
• Follow cash handling and accounting procedures.
• Develop knowledge of hotel services, hours, rates, and surroundings.
• Maintain lobby and entrance cleanliness and security of guest information.
• Respond to guest concerns and resolve issues promptly.
• Perform additional duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Teamwork

Positive attitude

Hospitality experience (preferred)

Stamina for long shifts

Job description

Hyatt Place Austin Downtown is seeking a Front Desk Agent to deliver exceptional guest service at the lobby. You will check guests in and out, handle cash, and provide information about hotel services and local attractions.

The role emphasizes security, confidentiality, and friendly, professional communication. Successful candidates are flexible, customer-focused, and capable of working weekends or holidays when needed.