Director of Front Office

Hyatt Hotels Corporation; Austin, Northern (TX, KY); Hybrid; USD 60,000 - 74,000; Full time

Benefits offered by this job

Day 1 Medical insurance

Vacation/PTO with rollover

401(k) with company match

Complimentary wellness tools

Hotel room discounts

Job summary

Hyatt Place Austin Downtown, part of Hyatt Hotels Corporation, seeks a Director of Front Office to lead a team delivering exceptional guest service from check-in to departure. You will drive performance metrics, manage associate engagement, and uphold brand standards while fostering a positive work environment.

You will oversee front desk operations, mentor leaders, and collaborate with departments to optimize guest experiences, with a focus on guest satisfaction and financial performance.

Qualifications

• Front office leadership experience in hospitality or full-service hotels.
• Strong communication and problem-solving skills focused on guests and associates.
• Ability to develop and motivate teams while handling multiple priorities.

Responsibilities

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team with coaching and evaluations.
• Ensure adherence to Hyatt policies and brand standards.
• Collaborate with other departments to optimize guest experience.
• Monitor guest service scores and drive continuous improvement.

Skills

Front office leadership

Guest satisfaction

Team development

PMS/POS experience

Tools

Hotel PMS

POS systems

Job description

Elevate Hospitality as Director of Front Office: Lead Exceptional Guest Experiences

Hyatt Place Austin Downtown

US - TX - Austin

Compensation: Starting at $67,000 per year plus bonus

Summary

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As the Director of Front Office, you’ll lead a team dedicated to delivering exceptional guest service from check-in to departure. You will drive key performance metrics across the front office, manage associate engagement, and uphold brand standards while fostering a positive work environment.

Responsibilities

What You’ll Do

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

What You’ll Bring

• Previous front office leadership experience, preferably in a full-service hotel environment.
• Strong communication and problem-solving skills with a focus on guest and associate satisfaction.
• Ability to develop and motivate teams while managing multiple operational priorities.
• Experience with hotel systems (PMS, POS) and strong understanding of front office procedures.
• Proven ability to drive performance results and uphold hospitality standards.

Other information

What You Can Look Forward To

• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• 401(k) with company match
• Complimentary wellness tools
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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