Guest Experience Lead — Front Desk Supervisor

Aimbridge Hospitality; Austin (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Paid Time Off

401k Retirement Plan

Job summary

Hampton Inn & Suites Austin-Downtown/Convention Center in Austin, TX, is seeking a Front Desk Supervisor to guide the front desk team, ensuring smooth check-ins, check-outs, and genuine guest care. You’ll set the tone for service that’s welcoming and efficient, turning visitors into repeat guests.

The ideal candidate will lead with energy, train new associates, handle VIP requests, and maintain safety and standards while delivering value and memorable experiences for every guest.

Qualifications

• High School diploma or equivalent is required.
• College coursework in a related field is helpful.
• Supervisory experience is preferred.

Responsibilities

• Greet guests with warmth and manage check-ins/check-outs smoothly.
• Coordinate daily operations, logs, messages, and packages with professionalism.
• Monitor rates, packages, and promotions to balance revenue with guest value.
• Lead and train the front desk team and address guest concerns while upholding safety and standards.

Skills

Guest service excellence

Team leadership

Revenue optimization

Operations coordination

Education

High School diploma

College coursework in related field

Job description

Hampton Inn & Suites Austin-Downtown/Convention Center in Austin, TX, is seeking a Front Desk Supervisor to guide the front desk team, ensuring smooth check-ins, check-outs, and genuine guest care. You’ll set the tone for service that’s welcoming and efficient, turning visitors into repeat guests.

The ideal candidate will lead with energy, train new associates, handle VIP requests, and maintain safety and standards while delivering value and memorable experiences for every guest.