Guest Experience Director, Front Office

White Lodging Services, Inc.; Austin (TX); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental and Vision from Day 1

Parental Leave

PTO with rollover

401(k) with company match

Wellness tools

Referral bonuses

Job summary

White Lodging Services, Inc. is seeking a Director of Front Office in Austin, TX to lead a team delivering exceptional guest service from check-in to departure. You will drive key performance metrics, manage associate engagement, and uphold brand standards while fostering a positive work environment.

The role requires strong leadership, communication, and expertise with hotel systems (PMS/POS) to ensure seamless operations and elevated guest experiences across multiple properties.

Qualifications

• Previous front office leadership experience in a full-service hotel.
• Strong communication and problem-solving skills focused on guest and associate satisfaction.
• Ability to develop and motivate teams while managing multiple priorities.
• Experience with hotel systems (PMS, POS) and front office procedures.

Responsibilities

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service.
• Develop and implement department strategies to improve financial performance and guest satisfaction.
• Lead and mentor front office leadership, including coaching and evaluations.
• Ensure adherence to White Lodging policies, service standards, and brand requirements.
• Collaborate with other departments to optimize guest experience.
• Monitor guest service scores and implement corrective actions for improvement.

Skills

Front Office Leadership

Communication

Team Development

Guest Satisfaction

PMS

POS

Tools

PMS

POS

Job description

White Lodging Services, Inc. is seeking a Director of Front Office in Austin, TX to lead a team delivering exceptional guest service from check-in to departure. You will drive key performance metrics, manage associate engagement, and uphold brand standards while fostering a positive work environment.

The role requires strong leadership, communication, and expertise with hotel systems (PMS/POS) to ensure seamless operations and elevated guest experiences across multiple properties.