Guest Experience Counter Specialist

Von Maur, Inc.; Town of Mazomanie (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to ensure a positive customer experience across in-store services. You will greet customers, assist over the phone, manage charge accounts, and help prepare purchases for shipment.

The role emphasizes cash handling, a friendly, professional demeanor, and availability for day, evening, and weekend shifts. Von Maur offers generous benefits and a merchandise discount to support employee well-being and growth.

Qualifications

• Experience in a customer service environment.
• Strong cash-handling abilities with accuracy.
• Excellent communication and phone etiquette.
• Ability to multitask and stay organized in a fast-paced setting.

Responsibilities

• Greet customers warmly and provide exceptional service.
• Answer and route phone inquiries to appropriate departments.
• Open and manage customer charge accounts and accept payments.
• Prepare, box, and wrap purchases and online orders for shipment.
• Handle service counter and store cash duties, including deposits.
• Maintain a clean, organized department and on-site presence for day/evening/weekend shifts.

Skills

Customer service

Cash handling

Phone etiquette

Multitasking

Tools

POS system

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to ensure a positive customer experience across in-store services. You will greet customers, assist over the phone, manage charge accounts, and help prepare purchases for shipment.

The role emphasizes cash handling, a friendly, professional demeanor, and availability for day, evening, and weekend shifts. Von Maur offers generous benefits and a merchandise discount to support employee well-being and growth.