Customer Experience Counter Specialist

Von Maur, Inc.; Town of Dane (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy - 90+?

Promote from within philosophy - grows

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to enhance the in-store experience. You will greet customers, handle inquiries, assist with accounts and payments, and help prepare orders for shipment.

This role requires a friendly, dependable presence and a willingness to support various store services. The position emphasizes on-site availability across day, evening, and weekend shifts, offering opportunities to grow within a company renowned for its customer service and internal

Qualifications

• Customer-focused demeanor and friendly service is essential.
• Availability for day, evening, and weekend shifts on-site is required.
• Ability to handle basic payment transactions and assist customers with accounts.
• Willingness to maintain an organized, clean department and assist shipments.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to enhance the in-store experience. You will greet customers, handle inquiries, assist with accounts and payments, and help prepare orders for shipment.

This role requires a friendly, dependable presence and a willingness to support various store services. The position emphasizes on-site availability across day, evening, and weekend shifts, offering opportunities to grow within a company renowned for its customer service and internal