Customer Experience Counter Associate

Von Maur, Inc.; Town of Brooklyn (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy - end­l

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to enhance the in-store experience by greeting customers, answering phones, and assisting with charge accounts and payments. You will prepare purchases for shipment and manage counter cash tasks while maintaining a clean, organized department.

The role requires on-site work with day, evening, and weekend shifts. Von Maur emphasizes strong customer service, staff development, and a supportive work environment with generous benefits.

Qualifications

• Own the customer experience and greet customers warmly.
• Answer a multi-line telephone and direct customers as needed.
• Provide customer charge account services including opening accounts and processing payments.
• Prepare, box, and wrap purchases and online orders for shipment.
• Handle service counter cash work and bank deposits.

Responsibilities

• Greet customers and deliver a friendly, helpful experience.
• Answer and route telephone inquiries accurately.
• Assist with opening and handling charge accounts and payments.

Skills

Customer service

Cash handling

Phone etiquette

Organization

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to enhance the in-store experience by greeting customers, answering phones, and assisting with charge accounts and payments. You will prepare purchases for shipment and manage counter cash tasks while maintaining a clean, organized department.

The role requires on-site work with day, evening, and weekend shifts. Von Maur emphasizes strong customer service, staff development, and a supportive work environment with generous benefits.