Guest Experience Counter Specialist

Von Maur, Inc.; Evansville (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) plan

No holiday hours

Promote from within

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source for information and support. You will greet customers, assist with inquiries, process charge accounts, and prepare purchases for shipment.

The role requires being available on-site for day, evening, and weekend shifts, with opportunities to grow within a company known for legendary service and internal advancement.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source for information and support. You will greet customers, assist with inquiries, process charge accounts, and prepare purchases for shipment.

The role requires being available on-site for day, evening, and weekend shifts, with opportunities to grow within a company known for legendary service and internal advancement.