Customer Experience Counter Specialist

Von Maur, Inc.; Town of Lodi (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy -Career

Job summary

Von Maur, Inc. is recruiting a Customer Service Counter Associate to ensure a seamless shopping experience. You will greet customers, handle inquiries, manage charge accounts, and assist with purchases and shipments in a fast-paced department.

The role requires on-site availability for day, evening, and weekend shifts. You will contribute to a clean, organized environment and promote from within as part of our supportive team culture.

Qualifications

• Customer-focused service experience.
• Ability to handle multi-line phone calls.
• Basic cash handling and retail counter duties.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Skills

Customer service

Telephone handling

Cash handling

Shipment prep

POS system

On-site availability

Tools

Point of Sale system

Job description

Von Maur, Inc. is recruiting a Customer Service Counter Associate to ensure a seamless shopping experience. You will greet customers, handle inquiries, manage charge accounts, and assist with purchases and shipments in a fast-paced department.

The role requires on-site availability for day, evening, and weekend shifts. You will contribute to a clean, organized environment and promote from within as part of our supportive team culture.