Customer Experience Counter Specialist

Von Maur, Inc.; Town of Dane (WI); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Résumé du poste

Von Maur, Inc. is seeking a Customer Service Counter Associate to enhance the store’s information and support services. You will greet customers, handle inquiries, and assist with charge accounts while ensuring accurate cash handling and on-site operations.

The role emphasizes friendly, reliable service, preparation of purchases for shipment, and maintaining an organized department. Availability for day, evening, and weekend shifts is required.

Qualifications

• Customer-facing experience preferred.
• Ability to greet customers sincerely and provide friendly service.
• Flexibility to work day, evening, and weekend shifts.

Responsabilités

• Own the customer experience by greeting customers warmly and showing appreciation.
• Answer a multi-line telephone and direct customers to the appropriate area.
• Provide customer charge account services, including opening accounts, accepting payments, and answering questions.
• Prepare, box, and wrap customer purchases and online orders for shipment.
• Calculate service counter and store cash work and prepare bank deposits.
• Maintain a clean and organized department.
• Be available to work on-site for day, evening, and weekend shifts.

Connaissances

Customer service

Telephone handling

Cash handling

On-site availability

Description du poste

Von Maur, Inc. is seeking a Customer Service Counter Associate to enhance the store’s information and support services. You will greet customers, handle inquiries, and assist with charge accounts while ensuring accurate cash handling and on-site operations.

The role emphasizes friendly, reliable service, preparation of purchases for shipment, and maintaining an organized department. Availability for day, evening, and weekend shifts is required.