Guest Experience Counter Specialist

Von Maur, Inc.; Verona (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur is seeking a Customer Service Counter Associate to greet customers, answer questions, and ensure a smooth shopping experience in a fast-paced department.

You will handle telephone inquiries, assist with charge accounts, prepare purchases for shipment, and maintain a clean, organized counter. This on-site role requires day, evening, and weekend availability.

Join a company that values internal promotion, competitive wages, and a strong benefits package.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Job description

Von Maur is seeking a Customer Service Counter Associate to greet customers, answer questions, and ensure a smooth shopping experience in a fast-paced department.

You will handle telephone inquiries, assist with charge accounts, prepare purchases for shipment, and maintain a clean, organized counter. This on-site role requires day, evening, and weekend availability.

Join a company that values internal promotion, competitive wages, and a strong benefits package.