Customer Experience Counter Specialist

Von Maur, Inc.; Town of Milton (WI); Sur place; USD 18 000 - 25 000; Plein temps

Avantages offerts par ce poste

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within

Résumé du poste

Von Maur, Inc. is seeking a Customer Service Counter Associate to help connect the store with customers as a knowledgeable information and support source. You'll greet guests, assist with purchases, and ensure a friendly, efficient service counter.

In this on-site role, you will answer phones, process payments, open charge accounts, and prepare orders for shipment. You will also maintain a clean department and support a no-holiday-hour approach.

Qualifications

• Guest-focused demeanor and friendly attitude.
• Experience handling phone inquiries and directing customers.
• Ability to process payments and assist with basic accounts.

Responsabilités

• Own the customer experience – greet people sincerely, be friendly and thank every customer.
• Answer a multi-line telephone – assist customers or direct them to the appropriate area.
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions.
• Prepare, box, and wrap customer purchases and online orders for shipment.
• Calculate service counter and store cash work - prepare bank deposits.
• Maintain a clean and organized department.
• Be available to work on-site for day, evening, and weekend shifts.

Connaissances

Customer service

Communication

Cash handling

Telephone skills

Description du poste

Von Maur, Inc. is seeking a Customer Service Counter Associate to help connect the store with customers as a knowledgeable information and support source. You'll greet guests, assist with purchases, and ensure a friendly, efficient service counter.

In this on-site role, you will answer phones, process payments, open charge accounts, and prepare orders for shipment. You will also maintain a clean department and support a no-holiday-hour approach.