Front Desk & Guest Services — Hotel Discounts & 401(k)

Holiday Inn City Center Newport News; Newport News (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision & 401(k) with

Hotel Discounts

Paid Time Off

Training and Development Opportunities

Voluntary Short Term

Life & Accidental Death Insurance

Job summary

LTD Hospitality Group is seeking a Front Desk Associate to warmly welcome guests and manage check-ins and inquiries at our Newport News property. You will handle reservations, room assignments, and guest requests while maintaining the highest standards of service.

The role requires strong communication, reliable attendance, and proficiency with standard hotel systems. Candidates should be prepared for weekend and holiday shifts and to contribute to a positive guest experience.

Qualifications

• Must have a sincere desire to exceed guest expectations.
• Excellent oral and written communication skills.
• Must be dependable.
• Must have computer proficiency.
• Minimum high school diploma or equivalent.
• Ability to work weekends and holidays.

Responsibilities

• Greet and register guests and handle check-ins/check-outs.
• Provide room assignments and accommodate special requests.
• Process reservations, cancellations and related procedures.
• Ensure accurate cash handling and balance at end of shift.
• Maintain Front Desk area and communicate with housekeeping.
• Provide guest information and directions.
• Explain hotel services, rates, discounts and loyalty programs.
• Follow emergency procedures and other duties as assigned.

Skills

Customer service

Oral & Written Communication

Dependable

Computer proficiency

Education

High school diploma or equivalent

Tools

PMS

Job description

LTD Hospitality Group is seeking a Front Desk Associate to warmly welcome guests and manage check-ins and inquiries at our Newport News property. You will handle reservations, room assignments, and guest requests while maintaining the highest standards of service.

The role requires strong communication, reliable attendance, and proficiency with standard hotel systems. Candidates should be prepared for weekend and holiday shifts and to contribute to a positive guest experience.